Last Updated: September 30, 2026
Welcome to the OutdoorWearHub FAQ page. Here you will find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you cannot find the answer you are looking for, please contact our customer service team—we are always happy to help.
1. Are all products sold on OutdoorWearHub authentic?
Yes. Every product we sell is 100% authentic and sourced directly from the manufacturer. We do not sell counterfeit, imitation, or second-hand items. Many of our products—such as insignias and patches—are manufactured in U.S. factories certified by the Institute of Heraldry, guaranteeing the highest standards of authenticity and quality. When you shop with OutdoorWearHub, you can be confident that you are receiving genuine, military-grade gear backed by decades of manufacturing excellence.
2. How do I know which size to order?
We offer a vast range of clothing sizes, from XXS to 9XL, ensuring a fit for nearly every body type. To help you choose the right size, we recommend using our official size charts before placing your order.
For footwear: Trace your foot on a piece of paper and measure from heel to toe, then compare your measurement to our Footwear Size Chart.
For clothing: Measure horizontally where the belt loops are located for the waist, from cargo side pocket to cargo side pocket for the hip width, and from the crotch down to the end of the pant leg for the inseam.
For gloves: Measure around the palm of your hand, excluding your thumb, and match it to our Glove Size Chart.
If you are between sizes or unsure, we recommend sizing up for a more comfortable fit, especially if you plan to layer your clothing.
3. Do your products run true to size?
Our products generally run true to size, but some items may fit differently depending on the style and cut. For example, certain jackets and field coats may run about one size larger than their military-issue counterparts. We always recommend checking the specific product page for any sizing notes and reviewing the size chart before ordering. If you have questions about a particular item, please contact our customer service team and we will be happy to assist you.
4. What is your return policy?
We offer a hassle-free 30-day return policy on most items. You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all tags and accessories included. Shipping and handling fees are non-refundable, and the purchaser is responsible for return shipping costs. Refunds are processed within 10–15 days after we receive the returned merchandise.
For complete details, please visit our Return Policy and Refund and Returns Policy pages.
5. Can I modify or cancel my order after placing it?
Unfortunately, no. All orders are processed immediately to ensure fast delivery. Because our fulfillment process moves quickly, no modifications or cancellations can be made once an order has been placed. This includes changes to the shipping address, items, sizes, colors, or quantities.
Please double-check your order carefully before submitting it. If you need to cancel an order, please contact us as soon as possible. While we cannot guarantee cancellation once an order is placed, we will do our best to assist you. If your order has already shipped, you will need to follow our return process.
6. How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order directly through our dedicated tracking page at https://outdoorwearhub.com/order-tracking/.
Please note that tracking numbers may take up to 24 hours to display information in the carrier’s system after your shipping confirmation is sent. If your tracking number does not show results immediately, please wait a few hours and try again.
7. What payment methods do you accept?
We accept a wide range of secure payment methods to make your shopping experience as convenient as possible. These include major credit and debit cards (Visa, Mastercard, American Express, and Discover), PayPal, Google Pay, and Shop Pay. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
8. Do you offer a military or first responder discount?
Yes. We are proud to support those who serve. We offer a discount to military personnel, veterans, and first responders through our Hero’s Program. To learn more about eligibility requirements and how to apply, please contact our customer service team at support@outdoorwearhub.com.
9. How should I care for my products?
Proper care will extend the life and performance of your gear. Always check the care label inside your garment for specific instructions, as different materials require different care.
General Care Guidelines for Apparel:
- Machine wash cold with like colors
- Use non-chlorine bleach only when needed
- Do not tumble dry
- Warm iron if needed
For Wool Blankets: Dry clean or machine wash one blanket at a time in cool water with mild soap on a gentle cycle. Add fabric softener to the final rinse. Line dry or tumble dry on the lowest heat setting, then brush lightly to restore fluffiness.
For Tactical Gear and Pads: Remove heavy debris by brushing. Hand wash with a soft brush, mild soap, and cold water. Rinse completely. Never machine wash or tumble dry, as high heat can damage foam and adhesives. Air dry completely in a shaded, well-ventilated area before storing.
10. Can I order in bulk or for wholesale?
Yes. We support wholesale and bulk orders for retailers, outfitters, organizations, and government agencies.
Wholesale Requirements:
- Domestic wholesale orders have a minimum order requirement of $100 USD.
- Export orders have a minimum order requirement of $500 USD.
- Companies based in the USA must provide a valid resale certificate to be approved as a dealer.
- Businesses wishing to sell our products online must have a fully functional e-commerce website that has been active for more than one year.
For wholesale inquiries, please contact us at wholesale@outdoorwearhub.com.
11. Are there any shipping restrictions I should be aware of?
Yes. Certain products have shipping restrictions due to safety, legal, or export regulations.
Hazmat Items: Products such as first aid kits containing flammable materials, signal flares, and certain lighting products have hazardous materials restrictions and cannot be shipped via air freight. These items must ship via ground service only.
Export-Restricted Items: Some products are restricted for export and cannot be sold for use in certain countries outside the United States. These include certain knives, handcuffs, batons, and other tactical equipment.
State Restrictions: Some items cannot be shipped to certain states due to local laws. For example, certain batons cannot be shipped to Hawaii, Rhode Island, Massachusetts, Michigan, Connecticut, or New Jersey.
If you have questions about whether a specific item can be shipped to your location, please contact us before placing your order.
12. Do you offer a warranty on your products?
We warrant that upon delivery, goods will be free from defects in material and workmanship under proper and normal use. If you believe you have received a defective product, please contact us within 7 days of delivery at support@outdoorwearhub.com.
Please include the following information:
- Your order number
- A description of the defect
- Photos of the defective item
We will work with you to resolve the issue as quickly as possible, either by arranging a replacement or issuing a refund.
Important: Except as expressly set forth, we make no warranties, express or implied, including any warranties of fitness for a particular use or purpose or merchantability.
13. How long does shipping take?
Most orders ship within 24 hours of being placed. Delivery times vary based on your location and the shipping method selected:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Ground | 3–7 business days (domestic U.S.) |
| Expedited | 2–3 business days |
| Express | 1–2 business days |
Delivery times are estimates and may vary based on carrier delays, weather conditions, and other factors beyond our control. All orders ship F.O.B. from our warehouse, meaning shipping charges to the final destination are the responsibility of the purchaser.
Free Shipping: We offer free ground shipping on all orders over $100 within the continental United States.
14. Can I ship to a P.O. Box, APO, or FPO address?
Some items may have carrier restrictions that prevent shipping to P.O. Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses. We recommend contacting us before placing an order to these addresses so we can confirm whether your desired items can be shipped to your location.
For orders shipping to APO/FPO addresses, please note that certain hazmat and export-restricted items may not be eligible for shipment.
15. How do I contact OutdoorWearHub customer service?
Our customer service team is here to help with any questions or concerns you may have.
Contact Us:
- Email: support@outdoorwearhub.com
- Wholesale Inquiries: wholesale@outdoorwearhub.com
- Phone: [Insert Phone Number]
- Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Ready to track your order? Visit https://outdoorwearhub.com/order-tracking/ to check the status of your shipment.
Thank you for choosing OutdoorWearHub. We are proud to serve adventurers, professionals, and outdoor enthusiasts across America with authentic gear—Gear You Can Trust. Built To Perform.